Privacy Policy

PresetGround — www.presetground.com

Last updated: 28 October 2026

At PresetGround, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect and share personal information when you visit our website, purchase digital products or communicate with us.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and other applicable privacy and electronic commerce laws.

1. Who Is Responsible for Your Personal Data?

The data controller responsible for the processing of your personal information is:

Trading name: PresetGround
Legal name: Julian Gabriel Villalba
Website: https://presetground.com
General contact: info@presetground.com
Customer support: store@presetground.com

For questions regarding privacy or to exercise your data protection rights, please contact info@presetground.com.

2. What Personal Data Do We Collect?

Depending on how you interact with PresetGround, we may collect:

  • Identity and contact details: name, email address, billing information and contact details you provide.

  • Purchase information: order numbers, purchased products, payment status, transaction amounts and purchase history.

  • Digital delivery information: download availability, access records and download activity where recorded by our digital delivery services.

  • Customer support information: messages, enquiries, complaints and correspondence with our team.

  • Technical information: IP address, browser type, device information, website interaction data, cookies and similar identifiers.

  • Marketing preferences: newsletter subscriptions, consent records, communication preferences and requests to unsubscribe.

  • Payment-related information: payment method, transaction status and payment references provided by payment service providers.

Payments are processed through the payment providers made available at checkout. PresetGround does not ordinarily receive or store complete payment card numbers.

We request only the personal data reasonably necessary for the purposes explained in this policy.

3. How and Why Do We Use Your Data?

We process personal data for the following purposes and on the corresponding legal bases under Article 6 of the GDPR.

Processing purchases and delivering digital products

We use the information necessary to process orders, confirm payments, provide access to purchased samples, presets, MIDI files, templates, bundles and other digital products, and handle related customer requests.

Legal basis: performance of a contract or steps taken at your request before entering into a contract (Article 6(1)(b) GDPR).

Customer support

We process contact information and correspondence to answer enquiries, resolve download or compatibility problems, manage complaints and provide assistance with purchases.

Legal basis: performance of a contract when the enquiry relates to a purchase, or our legitimate interest in responding to other business enquiries (Articles 6(1)(b) and 6(1)(f) GDPR).

Accounting, taxation and legal compliance

We maintain records where required to comply with tax, accounting, consumer protection and other applicable legal obligations.

Legal basis: compliance with a legal obligation (Article 6(1)(c) GDPR).

Security and fraud prevention

We may use relevant technical and transaction information to protect customer accounts, secure our website, investigate suspicious transactions and prevent fraud.

Legal basis: our legitimate interests in protecting our business, customers and services, or a legal obligation where applicable (Articles 6(1)(f) and 6(1)(c) GDPR).

Email marketing and promotional communications

If you subscribe to our newsletter or otherwise provide valid consent, we may send information about new products, releases, special offers, updates and educational content.

Where permitted by Article 21(2) of Spanish Law 34/2002 (LSSI), we may also send existing customers commercial communications concerning our own products or services similar to those they previously purchased, provided all legal conditions are satisfied and a simple, free means of opting out is available.

Legal basis: consent (Article 6(1)(a) GDPR) or, where legally permitted, legitimate interest in combination with the requirements of the LSSI (Article 6(1)(f) GDPR).

You can unsubscribe from marketing emails at any time using the unsubscribe mechanism included in the message or by contacting info@presetground.com.

Unsubscribing from marketing does not prevent essential communications about your orders or customer support requests.

Website analytics and advertising

We may use website analytics and advertising technologies to understand how visitors interact with our store, measure campaign performance and display relevant advertisements.

Where legally required, we obtain your consent before using non-essential cookies, pixels or similar tracking technologies.

Legal basis: consent for non-essential tracking and personalised advertising where required (Article 6(1)(a) GDPR), and legitimate interests for activities that lawfully do not require consent.

4. Ecommerce Platform and Service Providers

PresetGround operates its online store using Shopify.

To operate the store and provide our services, personal data may be processed by providers performing functions such as:

  • Ecommerce hosting, checkout and customer account management, including Shopify.

  • Payment processing and fraud prevention through the payment providers offered at checkout.

  • Digital product delivery and download management, including Fileflare where used.

  • Business email communications through Google.

  • Email marketing and customer communications through the services configured by PresetGround.

  • Analytics, advertising measurement and advertising platforms, including Meta where used.

  • Technical support, security, tax compliance and other services necessary to operate the business.

These providers may process information on our behalf under applicable contractual and data protection arrangements. Certain providers may also act as independent data controllers for specific activities, as described in their own privacy notices.

Shopify also processes certain customer information under its own privacy framework. You can learn more in the Shopify Consumer Privacy Policy.

We disclose personal information only where necessary for the purposes described in this policy, where legally required, or where you have otherwise authorised the disclosure.

We do not sell customer contact lists to third parties.

5. International Data Transfers

Some of our technology, payment, communications and advertising providers may process or access personal data outside the European Economic Area (EEA).

Where an international transfer is subject to Chapter V of the GDPR, we rely on an appropriate lawful transfer mechanism, depending on the recipient and destination. This may include:

  • An adequacy decision adopted by the European Commission.

  • The EU–US Data Privacy Framework where the relevant US recipient is duly certified and the transfer falls within its scope.

  • Standard Contractual Clauses approved by the European Commission, together with supplementary safeguards where necessary.

You may contact info@presetground.com for further information about the applicable transfer safeguards and how to obtain relevant information about them.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies that may be necessary for its operation, including essential shopping cart, checkout and security features.

Other technologies may be used for website analytics, advertising measurement and personalised advertising, subject to applicable consent requirements.

Where consent is required, visitors must be able to accept or reject non-essential cookies and subsequently change their preferences.

Further details about the cookies used, their purposes, providers and retention periods should be available through our cookie information and privacy preference controls.

Browser settings may also allow you to manage certain cookies, although disabling essential technologies may affect website functionality.

7. How Long Do We Keep Your Data?

We retain personal data only for as long as necessary for the purposes for which it was collected, taking into account applicable legal obligations.

In particular:

Order and billing records: retained for the periods required by applicable accounting, tax and other laws, including relevant legal limitation periods.

Customer account and download records: retained while necessary to provide purchased digital products, maintain customer access and manage the contractual relationship, subject to legal requirements and applicable deletion requests.

Customer support communications: retained for the period reasonably necessary to resolve enquiries, maintain relevant service history and address potential claims.

Marketing information: retained while the relevant lawful basis remains valid. If you withdraw consent or object to marketing, we will stop the relevant communications and may retain limited suppression information to respect your preference.

Technical and security records: retained for periods proportionate to their specific operational or security purposes.

Cookies: retained according to their purposes and the periods identified in the applicable cookie information.

When personal data is no longer required, we delete or anonymise it, unless continued restricted storage is necessary to comply with applicable law or defend legal claims.

8. Your Data Protection Rights

Under the GDPR, you may exercise the following rights, subject to the conditions and limitations established by law:

  • Access: request information about the personal data we process concerning you.

  • Rectification: request correction of inaccurate or incomplete data.

  • Erasure: request deletion of personal data where applicable.

  • Restriction: request that certain processing activities be restricted.

  • Portability: receive relevant personal data in a structured, commonly used and machine-readable format where applicable.

  • Objection: object to processing based on legitimate interests, including direct marketing.

  • Withdrawal of consent: withdraw consent at any time where consent is the legal basis.

  • Automated decisions: exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise these rights, email info@presetground.com.

We may request information reasonably necessary to verify your identity before processing your request.

We will respond within the time limits established by applicable data protection law, normally within one month, subject to lawful extensions.

You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD):

https://www.aepd.es

9. Marketing Preferences

You are in control of the promotional communications you receive from PresetGround.

You may unsubscribe from marketing emails using the unsubscribe option provided in each commercial message or by emailing info@presetground.com.

We will respect valid objections, consent withdrawals and applicable marketing preferences.

Service messages necessary to complete purchases, provide digital access or respond to support enquiries are handled separately from optional marketing communications.

10. Automated Processing and Personalisation

We may segment customer information, such as purchase history and product interests, to provide relevant recommendations and improve our communications, where a lawful basis exists.

Automated fraud prevention, advertising and personalisation tools may also be used by our service providers.

Where any processing constitutes automated individual decision-making within the meaning of Article 22 GDPR, we will provide the additional information and safeguards required by applicable law.

11. Social Media and External Platforms

PresetGround may communicate with customers through external platforms, including social media and messaging services.

When you interact with us through those platforms, the platform provider may process personal data under its own privacy policy.

If you contact PresetGround through an external platform, we may process the information you provide to respond to your enquiry or maintain relevant customer support records.

12. Data Security

We use appropriate technical and organisational measures intended to protect personal data against unauthorised access, accidental loss, alteration, disclosure or destruction.

These measures may include access controls, secure communications, authentication procedures and security arrangements provided by our contracted technology providers.

No online service can guarantee absolute security.

13. Children’s Privacy

PresetGround does not intentionally collect personal data from children for purposes that require consent without the necessary legal authorisation.

If we become aware that personal data has been collected in breach of applicable law, we will take appropriate steps to address the situation.

14. When Providing Data Is Necessary

Certain information, such as your contact and order details, is necessary to complete purchases, deliver digital products or respond to support requests.

If you choose not to provide this information, we may be unable to complete the transaction or provide the requested service.

Providing information for optional marketing purposes is not required to purchase our products.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology providers or legal obligations.

The latest version will be available on our website with its effective date.

Where required by applicable law, we will provide additional notice about significant changes.

16. Contact Us

For any questions about this Privacy Policy or the processing of your personal data, please contact:

PresetGround
Email: info@presetground.com
Customer support: store@presetground.com
Website: https://presetground.com
Business address: [CURRENT VALID BUSINESS ADDRESS, SPAIN]